Welcome to the Coolrain Technology Website...
Coolrain HelpDesk is a Help Desk system which can be used by companies of any size to log, track and analyse client calls. Dependent on your requirements, the clients can be members of your own company, your customers, or even the general public.
Here are just a few of the system features:
- Logging and tracking of all calls through to completion
- Flexible Service Level Agreements
- Analysis of calls by Status/Priority/Owner/Queue/Third Party - all user-defined
- Up to four extra user-defined analysis fields for calls
- Analysis and drill down of calls to four levels by number of calls or time taken
- Pass third party maintenance calls on to the contracted maintainer
- Allow clients to view the status of their own calls via URL
- User-defined solutions and knowledge base for Help Desk Operators
Why not give our system a try out, you can access our Test area (we call it the 'Sand Box') by clicking the 'Test' button (top right), feel free to play about, create a ticket, try out the features, we would be happy to hear from you with any ideas for new features.
When you get to the Log In screen, use this User ID (" info@applied-IT-savings.com ") , and enter password (" anyone "), tick the box and give us a road test.
Low Cost and Quick Setup
The system is accessed through an Internet Browser only, and data is stored on our own server, so you do not have to purchase any expensive new equipment. You can set up a new system in double-quick time and be using it within an hour, and all at very reasonable cost!